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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Seales

November 20, 2024

5  out of  5
rating by Sarah Seales
"Emily Palmer is the absolute best agent I’ve ever dealt with when it comes to customer care and empathy. She has the biggest heart and is overly professional. I truly recommend that everyone uses her for all your insurance needs. She’s truly the best!"
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Lilibeth Hernandez

November 19, 2024

5  out of  5
rating by Lilibeth Hernandez
"I wanna give a huge thank you to Emily ! She was very kind, professional and knowledgeable. Emily was able to answer all the questions I had. She made this whole transition as stress free as possible!"
We responded:
"Thank you for the great review Lilibeth! Emily is a treasure for sure. We are so glad you've decided to work with us! "
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Jared Fekete

November 12, 2024

5  out of  5
rating by Jared Fekete
"George Hall has beena tremendous help to us moving from Michigan to Indiana"
We responded:
"Thank you for the excellent review Jared! We are glad to help you with the best insurance from auto and home to health life and investments!"
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Sergio Amador

November 7, 2024

5  out of  5
rating by Sergio Amador
"George hall did a really good job helping me out with my car insurance today."
We responded:
"Thank you Sergio! Justin W Palmer State Farm is glad to continue providing the best service and advice in Michiana!"
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Giovanny Ruvalcaba

November 6, 2024

5  out of  5
rating by Giovanny Ruvalcaba
"George was able to help me out by adding my new car !"
We responded:
"Thank you for the excellent review Giovanny!"
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Gojo.o_c

October 30, 2024

5  out of  5
rating by Gojo.o_c
"George he help with my claim, he also afforded me a life policy, he’s also nice."
We responded:
"Thank you for a great review Gojo!"
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John Peebles

October 24, 2024

5  out of  5
rating by John Peebles
"Always a very pleasant experience whether it's Justin or Loretta Tilford. Loretta especially goes above and beyond in customer care, satisfaction and information."
We responded:
"Thank you for the excellent review John! We love the whole Peebles family and are glad you have been long term customers for many years. We look forward to continuing to help you with Medicare plans, Life plans, Auto, Home, and any other needs that come up in the future. "
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Britney Salazar

October 21, 2024

5  out of  5
rating by Britney Salazar
"George Hall did an amazing job helping me set up my insurance on my new car and explained thoroughly."
We responded:
"Thank you for the excellent review Britney! "
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anthony adams

October 11, 2024

5  out of  5
rating by anthony adams
"George made the process easy for my business policy and was able to save me money… Thanks Again Tony"
We responded:
"Thank you for the great review Anthony! We are glad to help with your business insurance and look forward to helping you in other areas. "
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Dyshiea Woods

October 11, 2024

5  out of  5
rating by Dyshiea Woods
"George was very delightful and helpful"
We responded:
"Thank you for the great review Dyshiea!"
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Karina Barron

October 2, 2024

5  out of  5
rating by Karina Barron
"George was very helpful and made our transition very smooth. He was very knowledgeable and was able to answer all of our questions and concerns. Would definitely recommend."
We responded:
"Thank you for the great review Karina! We're doing our best to help customers in a caring way without holding back on accountability for our choices. We are so proud to add you to the Palmer State Farm family! Call us any time to review life insurance, auto insurance, homeowners insurance, business, medicare and more!"
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Jen Dunfee

September 26, 2024

5  out of  5
rating by Jen Dunfee
"I want to share a shout out for Emily at Jason Palmer State Farm, while at the dealership, where I decided to buy a car (even though I just swore I was going to look) I needed to make sure it was insured before leaving the deal ship, Emily not only took care of me immediately but followed up to make sure I had received all the necessary documents. Thanks soooo much for the excellent service. Jennifer Dunfee"
We responded:
"Thank you for the great review Jen! We're so glad to help you!"
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Stephanie Avila

August 9, 2024

5  out of  5
rating by Stephanie Avila
"Jorge did a great job explaining everything by detail."
We responded:
"Thank you for the great review Stephanie!"
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Ivan Gutierrez

August 7, 2024

5  out of  5
rating by Ivan Gutierrez
"George Hall did a good job getting me new car and home insurance."
We responded:
"Thanks Ivan!"
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Dorothy Mcmillion

June 17, 2024

5  out of  5
rating by Dorothy Mcmillion
"George did a"
We responded:
"Thank you for the wonderful review Dorothy, we are glad to add you to the Palmer State Farm family and we look forward to helping you protect your family today, while leaving a lasting legacy tomorrow. "
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Darren Schrock

June 10, 2024

5  out of  5
rating by Darren Schrock
"George Hall did a great job expediting my business insurance policy. He is a solid choice to help with your business policy needs"
We responded:
"Hello Darren, thank you so much for your long term business! We are glad to be able to help small business owners get to their next level! You're the backbone of America!"
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Chuck Spradlin

May 29, 2024

1  out of  5
rating by Chuck Spradlin
"Literally used to be a decent insurance office. I don’t know what happened but they never want to answer the phone. They can’t seem to figure out when there’s a problem when they do answer the phone they tell you they’ll call you back they won’t. Completely messed up. My insurance had to switch to a different insurance on after dealing with them and the 1-800 number for basically two months and nobody can give me an answer on why my insurance was messed up and then hit me with a big bill, I’m super glad that I switched insurances."
We responded:
"Thank you for the great review Chuck!"
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Becky Mathiak

May 22, 2024

1  out of  5
rating by Becky Mathiak
"I have been a customer for years with State Farm. The prices keep going up and less service. I have repeatedly called and let messages for them they have not returned my calls. Very disappointed in Justin Palmer Agency."
We responded:
"Howdy Becky! I researched your account and see where we have returned calls, and left voicemails on your number of record. It looks like we may be playing phone tag. We are glad to help you at any time. Feel free to call us so we can best resolve whatever concerns you have :0) We are glad you've chosen to stick with us for many years and look forward to helping you. "
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Luis Sanchez

May 22, 2024

5  out of  5
rating by Luis Sanchez
"George! Great service"
We responded:
"Thank you for the excellent review Luis!"
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Stephanie Villasenor

May 20, 2024

5  out of  5
rating by Stephanie Villasenor
"Awesome communication. Helped with everything I needed. Thank you George, it was a pleasure working with you. You have a new, long time customer."
We responded:
"Thank you for the great review Stephanie! George is doing his best all day ever day!"
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Abraham Zelaya

May 14, 2024

5  out of  5
rating by Abraham Zelaya
"Great Service from George Hall and Gave me many options to choose from!"
We responded:
"Thank you for the great review Abrahama! We are glad to see you were satisfied with your insurance education at Justin W Palmer State Farm! We think you are the BEST!"
Profile photo of Charles Heintzelman

Charles Heintzelman

May 10, 2024

5  out of  5
rating by Charles Heintzelman
"I recently switched my insurance coverage with Justin at State farm. Loretta was very helpful & very easy to work with. She was very informative as well as insightful from past experiences. I was very happy with there customer service & information. Happy to do business with Justin's insurance business supporting someone that was a good person to me throughout our school years together at Concord. I absolutely recommend State Farm! Insurance has always been a nightmare for me."
We responded:
"Thank you for the great review Charlie! Glad to have your business all the way from St. Joseph county! You are THE MAN!"
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Maniac G59

May 9, 2024

5  out of  5
rating by Maniac G59
"George hall was very helpful and explained everything very well and very friendly! Helped me get my own insurance for the first time!"
We responded:
"Thank you for the great review!"
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Mirna Navarrete

May 8, 2024

5  out of  5
rating by Mirna Navarrete
"George ia a great employee and has good service and he is very nice."
We responded:
"Thank you for the wonderful review of our auto insurance Mirna! We are glad to be the best Auto, Home Owners, Renters, Life, and Business Insurance agency in the area!"
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jaqueline lopez

May 7, 2024

5  out of  5
rating by jaqueline lopez
"Had the pleasure of meeting Kristi and Justin in this office! Kristi did a great job at fulfilling my needs. Definitely recommend getting in touch with Kristi in the office if you need insurance!"
We responded:
"Thank you for the wonderful review Jaqueline!"